EDIT 2 : It appears that the situation is gradually resuming and that our emails are now going through. For all users impacted in the last few days, try connecting with the credentials you provided upon registration as we have confirmed your accounts manually. If still unable to connect, please contact our support desk.

EDIT 1 : We have manually confirmed dozens of new users impacted by this issue so you may try to connect to your account with the credentials you provided upon registration.

Please note that for the past 72 hours, Outlook.com mail servers (operated by Microsoft) have been rejecting emails sent by TRREE, including registration confirmation emails, without providing a valid reason.

We have contacted Microsoft, and their team is currently investigating the issue.

This is impacting email addresses associated with several domains, mainly from South-Africa, including, but not limited to ukzn.ac.za, unisa.ac.za, dut4life.ac.za.

We thank you for you patience and understanding. Meanwhile, you may want to use an alternate email address (personal).

TRREE TEAM